the Billing College
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Testimonials

Jill Sweeney, HR Change & Communications Manager
CONVERGYS
“Our staff received excellent quality education and information that served as a solid foundation for dealing with billing and customer care issues. It so prepared our technical team that within 6 weeks of taking the course, we saw benefits. My own training process improved as my department was able to deliver exactly what our employees needed to implement new billing systems and software.”

Kent Persson, IT Engineer
VODAFONE
“While we experienced increased efficiency and a decrease in errors, the Billing and Customer Care course was also of great value to our marketing personnel. The experience not only educated us on the technical issues, but helped us understand how our departments could work in concert in order to support our customers effectively.”

Ayub Queirsh, Systems Engineer
T-MOBILE
“The knowledge I gained has helped speed up our plans to rollout a pilot program that puts our company on track to setting up a system of standard processes. Streamlining and standardizing will only help T-Mobile maintain our competitive position in the marketplace.”

Matt Falkner
SIERRA TELECOM
“The VOIP course helped me think outside the box. The big picture approach in this case, along with the interactive presentations and demos, were right on target. I feel more prepared to use what I learned as a tool for strategic planning as my company rolls out new services to our customers.”


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